Frequently Asked Questions

1. How can I place an order?

To place an order, simply browse our collection on the website, select your desired items, and add them to your cart. Follow the checkout process to provide shipping information and complete your purchase securely.

2. How do I know my size?

For assistance with sizing, refer to our size chart available on each product page. If you have further questions, feel free to reach out to our customer support for personalized guidance. You can send us a chat message with the chat icon right below your screen. We are always ready to help you choose the perfect size.

3. What payment methods do you accept?

We accept various payment methods, including iDeal, credit/debit cards, and other secure payment options. All accepted payment methods are displayed during the checkout process.

4. How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number and a link to track your package.

5. What is your return policy?

Our return policy allows returns within 14 days of purchase. To initiate a return, please contact us by email at info@devisionwear.nl or via our social media channels. Provide your order number, item details, and the reason for the return.

6. Can I modify or cancel my order after it's placed?

Once an order is confirmed, we begin processing it immediately. We can modify orders if you contact us before we ship the product; this can be within a few hours, so please do it as quickly as possible. Double-check your selections before completing the purchase!

7. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on your location. Please check our shipping information during the checkout process.

8. How can I contact customer support?

For any inquiries or assistance, please contact us by email at info@devisionwear.nl or send us a message on our social media channels. Our customer support team is ready to assist you.

9. Are customs duties included in the shipping cost?

Customs duties are not included in the shipping cost. Customers are responsible for any applicable customs charges. To prevent customs issues, please label the package as 'RETURNED GOODS' for returns.

10. Can I exchange an item? We currently do not offer direct exchanges. If you wish to exchange an item, please follow our return process and place a new order for the desired item.

11. How do I stay updated on new releases and promotions? Stay connected by following us on our social media channels and subscribing to our newsletter. We regularly update our followers with new releases, promotions, and exclusive offers.

12. Do you have a physical store? As of now, we operate exclusively online. You can explore and purchase our collection on our website.

Feel free to reach out if you have any other questions or concerns. We appreciate your support and look forward to enhancing your Devision Wear experience!